RE: Dead battery/key/kill switch? '99 528i

["Bowers, David" <david.bowers@xxxxxxx>]

Lorraine

Ask the dealer to provide you with ANY other explanation as to what could
have caused the symptoms that both yourself AND THEIR ROADSIDE SERVICE
person experienced - if they have no other alternatives, common sense
dictates that it MUST, therefore, be a warranty issue (unless they can prove
otherwise!) - suggest that they might wish to consider it a "goodwill"
exercise, in respect of keeping you as a future customer, if all else fails
... if they still give you crap ('scuse the "french"!), call BMW America and
ask them if they think that this is "fair & reasonable" customer service (I
would expect this level of "stupidity" from most other dealership brands,
but have personally found that BMW dealers have usually gone the extra mile
in similar situations.

Cheers, Dave

> -----Original Message-----
> From:	Lorraine Carango [SMTP:lcarango@domain.elided]
> Sent:	Tuesday, August 07, 2001 10:14 AM
> To:	bmw@domain.elided
> Subject:	Dead battery/key/kill switch? '99 528i
> 
> Gentlefolk,
> 
> The dilemma: after moving the car about 30 feet and turning it off and
> locking it, I needed to move it again about 2 minutes later.  When I
> tried to start the car it was dead.  Could not even open the trunk with
> the electronic key.  Called BMW roadside service, they tried to charge
> the car thinking it was a dead battery.  Car would not start, no lights,
> clock, nothing, but alarm suddenly went off and after about 30 seconds
> shut off with key.  Car still dead, towed to dealer.  Next morning
> dealer starts car right up and can find no fault codes. Dealer said it
> is possible that the chip in the key is going bad, but without fault
> code they can't replace it under the warranty.   I tried explaining that
> even though the code didn't register, they knew the car had died, but
> they insist on fault codes. I'm rather skeptical that something like
> this can happen and no fault code registers, but I have nothing to argue
> my point with except women's intuition.  Has anyone had this happen to
> them?  Any suggestions?
> 
> /Lorraine
> 
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