Re: BMW's biggest quality problem

[CurtAinSB@xxxxxxx]

Ed,

I'm sorry to hear about the bad experiences you've had with your dealer.  I 
cannot commiserate though, because my experience has been totally the 
opposite.  I bought my car and have it serviced at Cutter Motors in Santa 
Barbara.  They try extremely hard to please the customer, including sending a 
customer survey in the mail after servicing your car.

Their advisors are proffessional and friendly.  Their mechanics have never 
once complained when I walk right into their service bay with a question, and 
I've done that at least ten times.  They patiently answer my questions, and 
have looked up info on their cd-rom system and printed it out for me.  When 
smogging my car they talk to me like I'm one of them.  They are the only shop 
in town (that I know of) with a Hunter tire changing machine which won't 
damage my $$ wheels, and I have watched them take extreme care with my low 
profile tires.  One of their mechanics replaced my VANOS system under 
warrenty because he didn't think it sounded right.

They wash your car after servicing it, and give you a ride to and from work 
if you need one (haven't asked for a loaner).  They are probably a little 
more expensive than other repair shops, but I will not take my car anywhere 
else.

I believe that your dealer's _management_ is the problem.  If they wanted to 
please the customer, they would.

Curt Allen
'95 M3


<< Subject: BMW's biggest quality problem
 
 Below is a copy of a letter sent to the Roundel. I'd like to hear your 
 thoughts.
 
 - -Ed
 
 etc. >>

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