Re: Lets Beat on BAV Auto

["jun lim" <jun_l@xxxxxxxxxxx>]

I found the best prices for Red Line stuff at Eurasian, Roundel 
advertiser.# 800-624-8814  No association.

I agree with Duane about all the hassles of credit card usage for the 
merchants, especially the point about the cost. However, I was able to 
have products shipped to a different address than the billing address 
several times from different vendors.  Now I am wondering maybe these 
vendors are not taking all the required precautions to protect their 
clients from credit card fraud.
I think too many businesses ask for too much private information but if 
it prevents fraud I'm all for it.

Jun
 

>
>Date: Thu, 31 Dec 1998 01:01:50 -0500
>From: "Duane Collie" <drcollie@domain.elided>
>Subject: Lets Beat on Bav Auto
>
>>What's up with Bav Auto?  They lost over $200 of my business today by
>>declaring that they must have my home phone number.  When I told the
>>salesman that I don't give out my home phone (I already get enough 
sales
>>calls) he said he had to have it to process my order.  I told him no, 
all
>>he needed was my credit card and address.  No, says he; Bav Auto needs 
it
>>to verify my credit.
>
>Dan,
>
>Not that I'm a Bav Auto fan (I'm not, they are generally BMW-clueless
>amazingly enough), but the salesman is correct in this instance.  He 
does
>need your home phone number to verify that the 'ship to' address and 
your
>credit card address match on his terminal.  There's a lot of credit 
card
>fraud and any mail order shipper who does NOT verify the addresses will 
risk
>a chargeback and lossif it turns out the transaction is fraudulent and 
he
>did not verify.  All transactions via mail order are required to ship 
only
>to the cardholders address and the automated checking system is based 
in
>part on your home phone number.
>
>Additionally, its so easy to make a mistake writing down 16 sequential
>numbers on a card, that its important to have a call back phone number 
in
>case a digit was transposed.  It is not necessary for anyone making a
>counter transaction (face to face) to have your phone number, so you're 
well
>within your rights on that one.
>
>Credit cards are a royal pain in the ass for mechants.  They are costly 
to
>process and we (merchants) always catch the crap from the customers 
when
>THEY think we are doing something suspicious with their account 
numbers,
>personal info, failure to authorize, declines, etc.  The rules and
>restrictions set forth by the card companies are rigid and unyielding - 
if
>we merchants don't play by their rules, they yank our card privledges.
>
><tip> One little known fact about credit cards and mail order 
operations is
>that they, the seller, is forbidden to debit your card in full for the
>merchandise until time of shipment.  That means they CANNOT whack your 
card
>this week and then ship it the following week unless you O.K. that
>transaction.  So don't let any merchant make you pre-pay in full an 
item via
>credit card and then not ship it until some future date.  If they do, 
file a
>complaint with MasterCard, VISA, AM EX, etc. and they'll get a visit 
from
>those companies.
>
>>Now, does anyone have a good source (phone #) for Red Line Lubes?
>
>Eyah.  OG RACING (www.ogracing.com) will be glad to take your money!
>
>- - Duane Collie
>


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